YourStore - Notice history

All systems operational

100% - uptime

Operator Portal - Operational

100% - uptime
Aug 2025 · 99.95%Sep · 100.0%Oct · 98.87%

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Aug 2025
Sep 2025
Oct 2025

Customer Hub - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.92%

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Aug 2025
Sep 2025
Oct 2025
Operational

Payyap - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Wallee - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025
Sep 2025
Oct 2025

Ubiquity Unifi Cloud - Operational

HOOC-Cloud - Operational

Corus (Lime-Tec) - Operational

Buzzle Platform - Operational

98% - uptime
Aug 2025 · 99.60%Sep · 97.63%Oct · 98.21%

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Aug 2025
Sep 2025
Oct 2025

Notice history

Oct 2025

Investigating Issues with Opening Hours Scheduler
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We were able to work on a fix which is deployed tomorrow.

  • Investigating
    Investigating

    We are currently investigating an issue with our opening hours scheduler that may be causing incorrect times to be displayed due to a potential timezone issue. Additionally, we've identified a problem where actions triggered by scheduled opening hours can fail in some edge cases.

    Our team is actively investigating these issues and, in the meantime, we are manually checking all scheduled jobs to ensure accuracy. We anticipate deploying a fix by early next week.

    We apologize for any inconvenience this may cause and will provide further updates as we have them.

Platform Release v1.4.5
  • Completed
    29. October 2025 at 06:55
    Completed
    29. October 2025 at 06:55
    Maintenance has completed successfully.
  • In progress
    29. October 2025 at 06:30
    In progress
    29. October 2025 at 06:30
    Maintenance is now in progress
  • Planned
    29. October 2025 at 06:30
    Planned
    29. October 2025 at 06:30
    We are planning for a scheduled maintenance during that time.
Buzzle Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    Identified

    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.

Platform Release v1.4.4
  • Completed
    28. October 2025 at 06:43
    Completed
    28. October 2025 at 06:43
    Maintenance has completed successfully.
  • In progress
    28. October 2025 at 06:00
    In progress
    28. October 2025 at 06:00
    Maintenance is now in progress
  • Planned
    28. October 2025 at 06:00
    Planned
    28. October 2025 at 06:00
    We are planning for a scheduled maintenance during that time.
Service Interruption Ur-Store Platform
  • Resolved
    Resolved

    This incident has been resolved.

    Summary: Earlier today, our cloud platform experienced a brief outage caused by unexpected performance limitations under load. Our monitoring systems detected the issue, and our team immediately responded.

    Resolution: We have successfully addressed the immediate cause of the performance issue, and all services have been stable and fully operational since 17:49 CET.

    Next Steps: A more comprehensive fix to prevent future occurrences of this issue is already in development. We are currently conducting thorough testing and plan to deploy this permanent solution within the next few days.

    We sincerely apologize for any disruption this may have caused.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Sep 2025

Platform Release 1.4.2
  • Completed
    30. September 2025 at 08:00
    Completed
    30. September 2025 at 08:00
    Maintenance has completed successfully
  • In progress
    30. September 2025 at 07:00
    In progress
    30. September 2025 at 07:00
    Maintenance is now in progress
  • Planned
    30. September 2025 at 07:00
    Planned
    30. September 2025 at 07:00
    We are planning for a scheduled maintenance during that time.
Buzzle Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    Identified

    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.

Issue with Scheduled Actions Based on Opening Hours
  • Resolved
    Resolved

    Our engineering team traced the cause to a bug introduced in a recent software update. A fix has been successfully deployed, and all scheduled actions are now operating normally.

    To prevent a recurrence, we have enhanced our testing protocols for future updates. We apologize for any disruption this may have caused.

  • Identified
    Identified

    We recently identified and resolved an issue that was affecting scheduled actions tied to opening hours, such as the automatic unlocking of doors. This may have caused automated events to fail at their scheduled time. Manual control functions, including app-based access, were not impacted by this issue.

Platform Release v1.4.0
  • Completed
    24. September 2025 at 11:00
    Completed
    24. September 2025 at 11:00
    Maintenance has completed successfully
  • In progress
    24. September 2025 at 10:00
    In progress
    24. September 2025 at 10:00
    Maintenance is now in progress
  • Planned
    24. September 2025 at 10:00
    Planned
    24. September 2025 at 10:00
    We are planning for a scheduled maintenance during that time.
Buzzle Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    The platform has been completely restored. We are continuing to monitor the situation.
  • Identified
    Identified

    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.

Aug 2025

Buzzle Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    Identified
    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.
HOOC Maintenance Work
  • Completed
    28. August 2025 at 22:00
    Completed
    28. August 2025 at 22:00
    Maintenance has completed successfully
  • In progress
    28. August 2025 at 19:00
    In progress
    28. August 2025 at 19:00
    Maintenance is now in progress
  • Planned
    28. August 2025 at 19:00
    Planned
    28. August 2025 at 19:00

    Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work.

    During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable:

    • Door control, including access app

    • Transfer of temperature sensor data

Platform Release v1.3.0
  • Completed
    27. August 2025 at 07:00
    Completed
    27. August 2025 at 07:00
    Maintenance has completed successfully
  • In progress
    27. August 2025 at 06:00
    In progress
    27. August 2025 at 06:00
    Maintenance is now in progress
  • Planned
    27. August 2025 at 06:00
    Planned
    27. August 2025 at 06:00
    We are planning for a scheduled maintenance during that time.
Issue with access to the platform.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are once again experiencing problems with the platform and are trying to restore the systems to full functionality as quickly as possible.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Buzzle Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    Identified

    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.

Aug 2025 to Oct 2025

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