YourStore - Notice history

All systems operational

100% - uptime

Operator Portal - Operational

100% - uptime
Oct 2025 · 98.87%Nov · 99.68%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Customer Hub - Operational

100% - uptime
Oct 2025 · 99.92%Nov · 99.76%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025
Operational

Payyap - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Wallee - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Ubiquity Unifi Cloud - Operational

HOOC-Cloud - Operational

Corus (Lime-Tec) - Operational

Buzzle Platform - Operational

99% - uptime
Oct 2025 · 98.21%Nov · 98.63%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

Corus Release 25.1
  • Completed
    02. December 2025 at 14:25
    Completed
    02. December 2025 at 14:25
    Maintenance has completed successfully.
  • In progress
    02. December 2025 at 08:00
    In progress
    02. December 2025 at 08:00
    Maintenance is now in progress
  • Planned
    02. December 2025 at 08:00
    Planned
    02. December 2025 at 08:00

    To implement system improvements and new features (Corus Release 25.1), our partner solution provider has scheduled maintenance for the Corus platform.

    The back-office platform will be unavailable on Tuesday, December 2nd, starting at 9:00 AM.

    Impact

    • Corus Platform (Back Office): Unavailable during the maintenance window.

    • Cash Register and Self-Checkout Solutions: Will remain fully operational.

    All transactions made during the maintenance period will be stored locally and will sync automatically with the back office once the platform is available again on Tuesday evening.

    We will post another update as soon as the maintenance is complete and the platform is back online.

Nov 2025

Platform Release v1.6.0
  • Completed
    26. November 2025 at 08:30
    Completed
    26. November 2025 at 08:30
    Maintenance has completed successfully
  • In progress
    26. November 2025 at 07:30
    In progress
    26. November 2025 at 07:30
    Maintenance is now in progress
  • Planned
    26. November 2025 at 07:30
    Planned
    26. November 2025 at 07:30
    We are planning for a scheduled maintenance during that time.
Platform Release v1.5.2
  • Completed
    19. November 2025 at 08:24
    Completed
    19. November 2025 at 08:24
    Maintenance has completed successfully.
  • In progress
    19. November 2025 at 07:30
    In progress
    19. November 2025 at 07:30
    Maintenance is now in progress
  • Planned
    19. November 2025 at 07:30
    Planned
    19. November 2025 at 07:30
    We are planning for a scheduled maintenance during that time.
Degraded Service Performance due to Upstream Provider Issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Cloudflare has reported that the recurring issues are now resolving and services should be recovering. We are currently observing a reduction in error rates and improved stability across our platform.

    Given the earlier fluctuations, we will keep this incident open and continue monitoring closely to verify that this recovery is permanent.

  • Identified
    Identified

    Although a fix was previously implemented, Cloudflare is currently reporting renewed partial issues with their infrastructure. As a result, we are observing intermittent service instability and temporary errors.

    We are continuing to monitor the situation closely and will provide another update as soon as the upstream provider confirms stability or shares further information.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Cloudflare has implemented a fix for the issue affecting their edge infrastructure, and they are currently monitoring the results. We are observing a recovery in service levels and error rates are returning to normal.

    We will continue to monitor the stability of our services for a brief period to ensure the issue is fully resolved before closing this incident.

  • Update
    Update

    We understand this service degradation is frustrating. Please be assured that the issue is being actively worked on by our cloud provider (Cloudflare). We are watching their status updates closely and will let you know immediately once we have news regarding a fix.

  • Identified
    Identified

    We are currently observing degraded performance and increased error rates affecting some of our services. We have identified the root cause as an ongoing incident with our upstream network provider, Cloudflare.

    Cloudflare has reported issues with their infrastructure which are critical dependencies for our platform.

    Impact:

    • Users may experience slow loading times or timeouts.

    We are monitoring the situation closely and will provide updates as soon as our upstream provider releases a fix. You can follow the upstream incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Buzzle Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    Identified

    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.

Platform Release 1.5.1
  • Completed
    09. November 2025 at 08:30
    Completed
    09. November 2025 at 08:30
    Maintenance has completed successfully
  • In progress
    09. November 2025 at 07:30
    In progress
    09. November 2025 at 07:30
    Maintenance is now in progress
  • Planned
    09. November 2025 at 07:30
    Planned
    09. November 2025 at 07:30
    We are planning for a scheduled maintenance during that time.

Oct 2025

Investigating Issues with Opening Hours Scheduler
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We were able to work on a fix which is deployed tomorrow.

  • Investigating
    Investigating

    We are currently investigating an issue with our opening hours scheduler that may be causing incorrect times to be displayed due to a potential timezone issue. Additionally, we've identified a problem where actions triggered by scheduled opening hours can fail in some edge cases.

    Our team is actively investigating these issues and, in the meantime, we are manually checking all scheduled jobs to ensure accuracy. We anticipate deploying a fix by early next week.

    We apologize for any inconvenience this may cause and will provide further updates as we have them.

Platform Release v1.4.5
  • Completed
    29. October 2025 at 06:55
    Completed
    29. October 2025 at 06:55
    Maintenance has completed successfully.
  • In progress
    29. October 2025 at 06:30
    In progress
    29. October 2025 at 06:30
    Maintenance is now in progress
  • Planned
    29. October 2025 at 06:30
    Planned
    29. October 2025 at 06:30
    We are planning for a scheduled maintenance during that time.
Buzzle Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    Identified

    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.

Platform Release v1.4.4
  • Completed
    28. October 2025 at 06:43
    Completed
    28. October 2025 at 06:43
    Maintenance has completed successfully.
  • In progress
    28. October 2025 at 06:00
    In progress
    28. October 2025 at 06:00
    Maintenance is now in progress
  • Planned
    28. October 2025 at 06:00
    Planned
    28. October 2025 at 06:00
    We are planning for a scheduled maintenance during that time.
Service Interruption Ur-Store Platform
  • Resolved
    Resolved

    This incident has been resolved.

    Summary: Earlier today, our cloud platform experienced a brief outage caused by unexpected performance limitations under load. Our monitoring systems detected the issue, and our team immediately responded.

    Resolution: We have successfully addressed the immediate cause of the performance issue, and all services have been stable and fully operational since 17:49 CET.

    Next Steps: A more comprehensive fix to prevent future occurrences of this issue is already in development. We are currently conducting thorough testing and plan to deploy this permanent solution within the next few days.

    We sincerely apologize for any disruption this may have caused.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.

Oct 2025 to Dec 2025

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