YourStore - Notice history

All systems operational

100% - uptime

Operator Portal - Operational

100% - uptime
Jul 2025 · 99.94%Aug · 99.95%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

Customer Hub - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025
Operational

Payyap - Operational

Wallee - Operational

Ubiquity Unifi Cloud - Operational

HOOC-Cloud - Operational

Corus (Lime-Tec) - Operational

Loxone Remote Connect - Operational

Mobile Internet Digital Republic (Sunrise Network) - Operational

Buzzle Platform - Operational

99% - uptime
Jul 2025 · 99.93%Aug · 99.60%Sep · 97.63%

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Jul 2025
Aug 2025
Sep 2025

Notice history

Sep 2025

Platform Release 1.4.2
  • Completed
    30. September 2025 at 08:00
    Completed
    30. September 2025 at 08:00
    Maintenance has completed successfully
  • In progress
    30. September 2025 at 07:00
    In progress
    30. September 2025 at 07:00
    Maintenance is now in progress
  • Planned
    30. September 2025 at 07:00
    Planned
    30. September 2025 at 07:00
    We are planning for a scheduled maintenance during that time.
Buzzle Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    Identified

    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.

Issue with Scheduled Actions Based on Opening Hours
  • Resolved
    Resolved

    Our engineering team traced the cause to a bug introduced in a recent software update. A fix has been successfully deployed, and all scheduled actions are now operating normally.

    To prevent a recurrence, we have enhanced our testing protocols for future updates. We apologize for any disruption this may have caused.

  • Identified
    Identified

    We recently identified and resolved an issue that was affecting scheduled actions tied to opening hours, such as the automatic unlocking of doors. This may have caused automated events to fail at their scheduled time. Manual control functions, including app-based access, were not impacted by this issue.

Platform Release v1.4.0
  • Completed
    24. September 2025 at 11:00
    Completed
    24. September 2025 at 11:00
    Maintenance has completed successfully
  • In progress
    24. September 2025 at 10:00
    In progress
    24. September 2025 at 10:00
    Maintenance is now in progress
  • Planned
    24. September 2025 at 10:00
    Planned
    24. September 2025 at 10:00
    We are planning for a scheduled maintenance during that time.
Buzzle Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    The platform has been completely restored. We are continuing to monitor the situation.
  • Identified
    Identified

    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.

Aug 2025

Buzzle Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    Identified
    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.
HOOC Maintenance Work
  • Completed
    28. August 2025 at 22:00
    Completed
    28. August 2025 at 22:00
    Maintenance has completed successfully
  • In progress
    28. August 2025 at 19:00
    In progress
    28. August 2025 at 19:00
    Maintenance is now in progress
  • Planned
    28. August 2025 at 19:00
    Planned
    28. August 2025 at 19:00

    Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work.

    During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable:

    • Door control, including access app

    • Transfer of temperature sensor data

Platform Release v1.3.0
  • Completed
    27. August 2025 at 07:00
    Completed
    27. August 2025 at 07:00
    Maintenance has completed successfully
  • In progress
    27. August 2025 at 06:00
    In progress
    27. August 2025 at 06:00
    Maintenance is now in progress
  • Planned
    27. August 2025 at 06:00
    Planned
    27. August 2025 at 06:00
    We are planning for a scheduled maintenance during that time.
Issue with access to the platform.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are once again experiencing problems with the platform and are trying to restore the systems to full functionality as quickly as possible.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Buzzle Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    Identified

    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.

Jul 2025

Platform Release v1.2.0
  • Completed
    31. July 2025 at 07:00
    Completed
    31. July 2025 at 07:00
    Maintenance has completed successfully
  • In progress
    31. July 2025 at 06:30
    In progress
    31. July 2025 at 06:30
    Maintenance is now in progress
  • Planned
    31. July 2025 at 06:30
    Planned
    31. July 2025 at 06:30
    We are planning for a scheduled maintenance during that time.
Disruption Buzzle Platform
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    Identified
    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.
  • Investigating
    Investigating
    We are currently investigating this incident.
Platform Failure
  • Resolved
    Resolved

    All services should be fully recovered. We identified an abnormal amount of requests to our infrastructure as the root cause of the failure and will try to strengthen our infrastructure to avoid such outages in the future.

  • Monitoring
    Monitoring
    We were able to restore all services and continue to investigate the root cause. We keep monitoring the siutation.
  • Identified
    Identified
    We identified an overall platform failure and currently try to restore all services.
Issue with action triggered from opening hours
  • Resolved
    Resolved

    We found the root cause and manually fixed all related actions for all tenants. A propper fix will be release the next days.

  • Identified
    Identified

    We identified an issue with the new opening hours feature who can trigger actions such as setting the door mode.

Release Platform v1.1.1
  • Completed
    15. July 2025 at 07:00
    Completed
    15. July 2025 at 07:00
    Maintenance has completed successfully
  • In progress
    15. July 2025 at 06:00
    In progress
    15. July 2025 at 06:00
    Maintenance is now in progress
  • Planned
    15. July 2025 at 06:00
    Planned
    15. July 2025 at 06:00
    We are planning for a scheduled maintenance during that time.

Jul 2025 to Sep 2025

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