Duration: 2 hours

Affected Components: HOOC-Cloud

Apr 15, 19:00:00 GMT+0
Identified - Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work. During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable: * Door control, including access app * Transfer of temperature sensor data.

Apr 15, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 15, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Operator Portal, Customer Hub

Apr 15, 07:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 15, 07:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 15, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 22 hours and 13 minutes

Affected Components: Mobile Internet Digital Republic (Sunrise Network)

Apr 14, 13:33:03 GMT+0
Identified - Our service provider, Digital Republic is currently reporting technical issues with its network provider Sunrise. As a result, some locations may experience connectivity issues. Please be aware that this can cause disruptions to **door control systems** and affect **general access to on-site systems**. We are monitoring the situation and will provide an update as soon as the issue is resolved..

Apr 15, 11:45:58 GMT+0
Monitoring - Based on the informatino from Digital Repulic and Sunrise the incident should be fully resolved..

Apr 15, 11:46:09 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 48 minutes

Affected Components: Buzzle Platform

Mar 22, 08:28:00 GMT+0
Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..

Mar 22, 13:50:00 GMT+0
Resolved - The platform has been completely restored. We are continuing to monitor the situation..

Duration: 4 minutes

Affected Components: Loxone Remote Connect

Mar 13, 09:14:41 GMT+0
Investigating - We are currently investigating this incident..

Mar 13, 09:18:38 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours

Affected Components: HOOC-Cloud

Mar 11, 20:00:00 GMT+0
Identified - Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work. During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable: * Door control, including access app * Transfer of temperature sensor data.

Mar 11, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 11, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: , Operator Portal, Customer Hub, YourStore Platform →

Mar 9, 07:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 9, 07:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 9, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: , Operator Portal, Customer Hub, YourStore Platform →

Mar 4, 07:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 4, 07:30:01 GMT+0
Identified - Maintenance is now in progress.

Mar 4, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 23 minutes

Affected Components: Loxone Remote Connect

Feb 26, 06:43:35 GMT+0
Investigating - We are currently investigating this incident..

Feb 26, 07:17:26 GMT+0
Identified - A minority of Miniservers are affected by the outage. We are currently working with Loxoen to get all Miniservers up and running again. \-- Eine Minderheit von Miniserver sind von dem Ausfall betroffen, wir arbeten aktull zusammen mit Loxoen daran, alle Miniserver wieder zum laufen zu bringen. ---.

Feb 26, 10:06:50 GMT+0
Resolved - This incident has been resolved..

Duration: 11 hours

Affected Components: , Operator Portal, YourStore Platform →

Feb 13, 23:00:00 GMT+0
Investigating - We are currently investigating this incident..

Feb 14, 10:00:00 GMT+0
Resolved - We found the root cause of the issue and restart all service which fixed the issue.

Duration: 1 hour and 2 minutes

Affected Components: , Operator Portal, YourStore Platform →

Feb 12, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 12, 08:14:22 GMT+0
Identified - Maintenance is now in progress..

Feb 12, 09:16:02 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour

Affected Components: Operator Portal, Customer Hub

Feb 1, 07:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 1, 07:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 1, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 48 minutes

Affected Components: , Operator Portal, Customer Hub, YourStore Platform →

Jan 21, 07:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jan 21, 07:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 21, 08:17:31 GMT+0
Completed - Maintenance has completed successfully..

Duration: 20 minutes

Affected Components: Buzzle Platform, , Operator Portal, Customer Hub, YourStore Platform →

Jan 18, 17:15:00 GMT+0
Identified - We observing an issue with our domains causing all request to fail..

Jan 18, 17:35:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 minute

Affected Components: Customer Hub, , Operator Portal, YourStore Platform →

Dec 17, 07:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Dec 17, 07:30:01 GMT+0
Completed - Maintenance is now in progress.

Dec 17, 08:21:33 GMT+0
Completed - Maintenance has completed successfully..

Duration: 16 days, 1 hour and 31 minutes

Affected Components: Corus (Lime-Tec)

Dec 2, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 2, 14:25:30 GMT+0
Completed - Maintenance has completed successfully..

Dec 2, 08:00:00 GMT+0
Identified - To implement system improvements and new features (Corus Release 25.1), our partner solution provider has scheduled maintenance for the Corus platform. The back-office platform will be unavailable on **Tuesday, December 2nd, starting at 9:00 AM.** **Impact** * **Corus Platform (Back Office):** Unavailable during the maintenance window. * **Cash Register and Self-Checkout Solutions:** Will remain **fully operational**. All transactions made during the maintenance period will be stored locally and will sync automatically with the back office once the platform is available again on Tuesday evening. We will post another update as soon as the maintenance is complete and the platform is back online..

Duration: 1 hour

Affected Components: Customer Hub, , Operator Portal, YourStore Platform →

Nov 26, 07:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 26, 07:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 26, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 55 minutes

Affected Components: Customer Hub, , Operator Portal, YourStore Platform →

Nov 19, 07:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 19, 07:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 19, 08:24:58 GMT+0
Completed - Maintenance has completed successfully..

Duration: 6 hours and 10 minutes

Affected Components: Customer Hub, , Operator Portal, YourStore Platform →

Nov 18, 14:24:13 GMT+0
Identified - We understand this service degradation is frustrating. Please be assured that the issue is being actively worked on by our cloud provider (Cloudflare). We are watching their status updates closely and will let you know immediately once we have news regarding a fix..

Nov 18, 14:43:57 GMT+0
Monitoring - Cloudflare has implemented a fix for the issue affecting their edge infrastructure, and they are currently monitoring the results. We are observing a recovery in service levels and error rates are returning to normal. We will continue to monitor the stability of our services for a brief period to ensure the issue is fully resolved before closing this incident. ### .

Nov 18, 14:53:38 GMT+0
Resolved - This incident has been resolved..

Nov 18, 12:14:37 GMT+0
Identified - We are currently observing degraded performance and increased error rates affecting some of our services. We have identified the root cause as an ongoing incident with our upstream network provider, Cloudflare. Cloudflare has reported issues with their infrastructure which are critical dependencies for our platform. **Impact:** * Users may experience slow loading times or timeouts. We are monitoring the situation closely and will provide updates as soon as our upstream provider releases a fix. You can follow the upstream incident here: <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7>.

Nov 18, 16:21:45 GMT+0
Identified - Although a fix was previously implemented, Cloudflare is currently reporting renewed partial issues with their infrastructure. As a result, we are observing intermittent service instability and temporary errors. We are continuing to monitor the situation closely and will provide another update as soon as the upstream provider confirms stability or shares further information..

Nov 18, 16:59:15 GMT+0
Monitoring - Cloudflare has reported that the recurring issues are now resolving and services should be recovering. We are currently observing a reduction in error rates and improved stability across our platform. Given the earlier fluctuations, we will keep this incident open and continue monitoring closely to verify that this recovery is permanent..

Nov 18, 18:24:35 GMT+0
Resolved - This incident has been resolved..

Duration: 10 hours and 26 minutes

Affected Components: Buzzle Platform

Nov 14, 07:02:00 GMT+0
Monitoring - The platform has been completely restored. We are continuing to monitor the situation..

Nov 14, 07:38:03 GMT+0
Resolved - This incident has been resolved..

Nov 13, 21:11:52 GMT+0
Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..

Duration: 1 hour

Affected Components: , Customer Hub, Operator Portal, YourStore Platform →

Nov 9, 07:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 9, 07:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 9, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 day, 3 hours and 54 minutes

Affected Components: , Customer Hub, Operator Portal, YourStore Platform →

Nov 4, 08:32:46 GMT+0
Investigating - We are currently investigating this incident..

Nov 4, 09:07:16 GMT+0
Identified - We are working on getting all environment back online. We update here as soon as we can tell more..

Nov 4, 10:03:52 GMT+0
Identified - The recovering of all tenants is currently in progress we expect to be back online for all customer in latest an hour..

Nov 4, 11:26:00 GMT+0
Identified - Most tenants are recovered we work on some isolated issues with single tenants..

Nov 4, 12:27:15 GMT+0
Monitoring - All tenants are successfully recovered. We will to a full analysis of the sitatuation and post here a summary soon..

Nov 5, 12:27:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 30 minutes

Affected Components: , Customer Hub, Operator Portal, YourStore Platform →

Nov 4, 07:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 4, 07:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 4, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 days, 22 hours and 23 minutes

Affected Components: , Operator Portal, YourStore Platform →

Nov 4, 12:28:00 GMT+0
Resolved - This incident has been resolved..

Oct 30, 14:04:41 GMT+0
Investigating - We are currently investigating an issue with our opening hours scheduler that may be causing incorrect times to be displayed due to a potential timezone issue. Additionally, we've identified a problem where actions triggered by scheduled opening hours can fail in some edge cases. Our team is actively investigating these issues and, in the meantime, we are manually checking all scheduled jobs to ensure accuracy. We anticipate deploying a fix by early next week. We apologize for any inconvenience this may cause and will provide further updates as we have them..

Nov 3, 16:32:52 GMT+0
Identified - We were able to work on a fix which is deployed tomorrow. .

Duration: 26 minutes

Affected Components: , Operator Portal, YourStore Platform →

Oct 29, 06:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 29, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 29, 06:55:43 GMT+0
Completed - Maintenance has completed successfully..

Duration: 4 hours and 17 minutes

Affected Components: Buzzle Platform

Oct 28, 13:57:00 GMT+0
Monitoring - The platform has been completely restored. We are continuing to monitor the situation..

Oct 28, 14:15:07 GMT+0
Resolved - This incident has been resolved..

Oct 28, 09:57:47 GMT+0
Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..

Duration: 44 minutes

Affected Components: , Operator Portal, YourStore Platform →

Oct 28, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 28, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 28, 06:43:43 GMT+0
Completed - Maintenance has completed successfully..

Duration: 29 minutes

Affected Components: , Operator Portal, Customer Hub, YourStore Platform →

Oct 26, 16:33:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 26, 16:51:43 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 26, 17:02:07 GMT+0
Resolved - This incident has been resolved. **Summary:** Earlier today, our cloud platform experienced a brief outage caused by unexpected performance limitations under load. Our monitoring systems detected the issue, and our team immediately responded. **Resolution:** We have successfully addressed the immediate cause of the performance issue, and all services have been stable and fully operational since 17:49 CET. **Next Steps:** A more comprehensive fix to prevent future occurrences of this issue is already in development. We are currently conducting thorough testing and plan to deploy this permanent solution within the next few days. We sincerely apologize for any disruption this may have caused..

Duration: 1 day and 1 hour

Affected Components: , Operator Portal, YourStore Platform →

Oct 23, 16:15:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 24, 17:15:00 GMT+0
Resolved - On 23.10.25, starting at approximately 18:15h, our services experienced an unexpected outage. This occurred during a scheduled maintenance window. The incident was caused by a misconfiguration that was deployed as part of the maintenance work. Our team identified the issue, and full service was restored by 19:15h. We sincerely apologize for this disruption. We are conducting a full post-incident review to understand how this happened and to implement measures to prevent a recurrence..

Duration: 1 hour and 25 minutes

Affected Components: , Operator Portal, Customer Hub, YourStore Platform →

Oct 23, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 23, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 23, 17:25:23 GMT+0
Identified - On 23.10.25, starting at approximately 18:15h, our services experienced an unexpected outage. This occurred during a scheduled maintenance window. The incident was caused by a misconfiguration that was deployed as part of the maintenance work. Our team identified the issue, and full service was restored by 19:15h. We sincerely apologize for this disruption. We are conducting a full post-incident review to understand how this happened and to implement measures to prevent a recurrence..

Oct 23, 17:25:29 GMT+0
Completed - Maintenance has completed successfully..

Duration: 8 hours and 29 minutes

Affected Components: Buzzle Platform

Oct 16, 19:56:30 GMT+0
Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..

Oct 17, 04:26:00 GMT+0
Resolved - The platform has been completely restored. We are continuing to monitor the situation..

Duration: 22 hours and 51 minutes

Affected Components: Buzzle Platform

Oct 5, 06:21:19 GMT+0
Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..

Oct 5, 07:08:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 18 minutes

Affected Components: , Operator Portal, Customer Hub, YourStore Platform →

Oct 3, 19:35:07 GMT+0
Investigating - We are currently investigating this incident..

Oct 3, 19:55:04 GMT+0
Identified - We identified the root cause of the outage and working on a fix to bring the whole platform back up. We keep you updated..

Oct 3, 20:11:20 GMT+0
Identified - We implemented a fix and see that the service is slowly recovering..

Oct 3, 20:17:03 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 3, 20:53:07 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours

Affected Components: HOOC-Cloud

Oct 1, 19:00:00 GMT+0
Identified - Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work. During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable: * Door control, including access app * Transfer of temperature sensor data.

Oct 1, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 1, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour

Affected Components: Operator Portal, , Customer Hub, YourStore Platform →

Sep 30, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 30, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 30, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours and 9 minutes

Affected Components: Buzzle Platform

Sep 29, 09:08:51 GMT+0
Resolved - This incident has been resolved..

Sep 29, 05:00:00 GMT+0
Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..

Sep 29, 09:08:41 GMT+0
Monitoring - The platform has been completely restored. We are continuing to monitor the situation..

Duration: 1 day, 1 hour and 46 minutes

Affected Components: Operator Portal

Sep 24, 11:00:00 GMT+0
Identified - We recently identified and resolved an issue that was affecting scheduled actions tied to opening hours, such as the automatic unlocking of doors. This may have caused automated events to fail at their scheduled time. Manual control functions, including app-based access, were not impacted by this issue..

Sep 25, 12:46:00 GMT+0
Resolved - Our engineering team traced the cause to a bug introduced in a recent software update. A fix has been successfully deployed, and all scheduled actions are now operating normally. To prevent a recurrence, we have enhanced our testing protocols for future updates. We apologize for any disruption this may have caused..

Duration: 1 hour

Affected Components: Buzzle Platform

Sep 24, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 24, 10:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 24, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 15 hours

Affected Components: Buzzle Platform

Sep 23, 19:30:00 GMT+0
Monitoring - The platform has been completely restored. We are continuing to monitor the situation..

Sep 23, 16:25:38 GMT+0
Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..

Sep 24, 07:25:58 GMT+0
Resolved - This incident has been resolved..

Duration: 22 hours and 51 minutes

Affected Components: Operator Portal, , YourStore Platform →

Sep 2, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 2, 06:01:00 GMT+0
Identified - Maintenance is now in progress..

Sep 1, 07:09:45 GMT+0
Completed - Maintenance has completed successfully..

Duration: 41 minutes

Sep 1, 07:10:25 GMT+0
Identified - We found the issue and working on fixing..

Sep 1, 07:09:22 GMT+0
Investigating - We are currently investigating this incident..

Sep 1, 07:50:24 GMT+0
Resolved - This incident has been resolved..

Sep 1, 07:46:39 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 2 hours and 20 minutes

Affected Components: Buzzle Platform

Aug 30, 05:40:00 GMT+0
Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..

Aug 30, 07:42:28 GMT+0
Monitoring - The platform has been completely restored. We are continuing to monitor the situation..

Aug 30, 07:59:31 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours

Affected Components: HOOC-Cloud, Buzzle Platform

Aug 28, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 28, 19:00:00 GMT+0
Identified - Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work. During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable: * Door control, including access app * Transfer of temperature sensor data.

Aug 28, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Operator Portal, , YourStore Platform →

Aug 27, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 27, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 27, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 3 minutes

Affected Components: , Operator Portal, YourStore Platform →

Aug 25, 04:40:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 25, 05:05:00 GMT+0
Resolved - This incident has been resolved..

Aug 25, 05:33:54 GMT+0
Identified - We are once again experiencing problems with the platform and are trying to restore the systems to full functionality as quickly as possible..

Aug 25, 05:43:17 GMT+0
Resolved - This incident has been resolved..

Duration: 26 minutes

Affected Components: Buzzle Platform

Aug 12, 12:06:43 GMT+0
Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..

Aug 12, 12:31:54 GMT+0
Monitoring - The platform has been completely restored. We are continuing to monitor the situation..

Aug 12, 12:32:50 GMT+0
Resolved - This incident has been resolved..

Duration: 10 minutes

Affected Components: Operator Portal

Aug 12, 09:35:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 12, 09:45:00 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 34 minutes

Affected Components: Buzzle Platform

Aug 5, 08:54:00 GMT+0
Identified - We can reproduce the issue and reported it to our service provider. We inform again as soon as we know more about the situation..

Aug 5, 08:46:21 GMT+0
Investigating - We are currently investigating this incident..

Aug 5, 13:20:49 GMT+0
Resolved - The issue has been fixed by our supplier. Buzzle is fully functional again..

Duration: 30 minutes

Affected Components: , Operator Portal, YourStore Platform →

Jul 31, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 31, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 31, 06:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour

Affected Components: , Operator Portal, YourStore Platform →

Jul 15, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 15, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 15, 06:00:01 GMT+0
Identified - Maintenance is now in progress.