YourStore Status - Incident history https://uss.instatus.com YourStore Wed, 15 Apr 2026 19:00:00 +0000 HOOC Maintenance Window Type: Maintenance Duration: 2 hours Affected Components: HOOC-Cloud Apr 15, 19:00:00 GMT+0 - Identified - Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work. During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable: * Door control, including access app * Transfer of temperature sensor data Apr 15, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 15, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work. During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable: * Door control, including access app * Transfer of temperature sensor data.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 15 Apr 2026 19:00:00 +0000 https://uss.instatus.com/maintenance/cmnp00frk05zvlptntbpq4k2r https://uss.instatus.com/maintenance/cmnp00frk05zvlptntbpq4k2r Release Platform v1.9.1 Type: Maintenance Duration: 1 hour Affected Components: Operator Portal, Customer Hub Apr 15, 07:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 15, 07:30:01 GMT+0 - Identified - Maintenance is now in progress Apr 15, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>07:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 15 Apr 2026 07:30:00 +0000 https://uss.instatus.com/maintenance/cmnrfvbjm03042oc7bppjlmuw https://uss.instatus.com/maintenance/cmnrfvbjm03042oc7bppjlmuw Technical issues mobile internet Digital Republic Type: Incident Duration: 22 hours and 13 minutes Affected Components: Mobile Internet Digital Republic (Sunrise Network) Apr 14, 13:33:03 GMT+0 - Identified - Our service provider, Digital Republic is currently reporting technical issues with its network provider Sunrise. As a result, some locations may experience connectivity issues. Please be aware that this can cause disruptions to **door control systems** and affect **general access to on-site systems**. We are monitoring the situation and will provide an update as soon as the issue is resolved. Apr 15, 11:45:58 GMT+0 - Monitoring - Based on the informatino from Digital Repulic and Sunrise the incident should be fully resolved. Apr 15, 11:46:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 hours and 13 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>13:33:03</var> GMT+0</small><br><strong>Identified</strong> - Our service provider, Digital Republic is currently reporting technical issues with its network provider Sunrise. As a result, some locations may experience connectivity issues. Please be aware that this can cause disruptions to **door control systems** and affect **general access to on-site systems**. We are monitoring the situation and will provide an update as soon as the issue is resolved..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>11:45:58</var> GMT+0</small><br><strong>Monitoring</strong> - Based on the informatino from Digital Repulic and Sunrise the incident should be fully resolved..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>11:46:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Apr 2026 13:33:03 +0000 https://uss.instatus.com/incident/cmnynw4m500gjysr6yntfs993 https://uss.instatus.com/incident/cmnynw4m500gjysr6yntfs993 Buzzle Outage Type: Incident Duration: 5 hours and 48 minutes Affected Components: Buzzle Platform Mar 22, 08:28:00 GMT+0 - Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available. Mar 22, 13:50:00 GMT+0 - Resolved - The platform has been completely restored. We are continuing to monitor the situation. Type: Incident

Duration: 5 hours and 48 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>08:28:00</var> GMT+0</small><br><strong>Identified</strong> - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>13:50:00</var> GMT+0</small><br><strong>Resolved</strong> - The platform has been completely restored. We are continuing to monitor the situation..</p> ]]> Sun, 22 Mar 2026 08:28:00 +0000 https://uss.instatus.com/incident/cmn1jrok50l88jafcr9e96k8y https://uss.instatus.com/incident/cmn1jrok50l88jafcr9e96k8y Issue with the connection to certain Loxone Miniservers Type: Incident Duration: 4 minutes Affected Components: Loxone Remote Connect Mar 13, 09:14:41 GMT+0 - Investigating - We are currently investigating this incident. Mar 13, 09:18:38 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>09:14:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>09:18:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 13 Mar 2026 09:14:41 +0000 https://uss.instatus.com/incident/cmmooklcg02b17qyg47nvncfo https://uss.instatus.com/incident/cmmooklcg02b17qyg47nvncfo HOOC Maintenance Window Type: Maintenance Duration: 3 hours Affected Components: HOOC-Cloud Mar 11, 20:00:00 GMT+0 - Identified - Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work. During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable: * Door control, including access app * Transfer of temperature sensor data Mar 11, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 11, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work. During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable: * Door control, including access app * Transfer of temperature sensor data.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 11 Mar 2026 20:00:00 +0000 https://uss.instatus.com/maintenance/cmm1t81n809sw7k3o8r9x9x5q https://uss.instatus.com/maintenance/cmm1t81n809sw7k3o8r9x9x5q Platform v1.9.0 Type: Maintenance Duration: 1 hour Affected Components: , Operator Portal, Customer Hub, YourStore Platform → Mar 9, 07:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 9, 07:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 9, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>07:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 9 Mar 2026 07:30:00 +0000 https://uss.instatus.com/maintenance/cmmhv28qe05osbi7izfewrmsc https://uss.instatus.com/maintenance/cmmhv28qe05osbi7izfewrmsc Platform v1.8.3 Type: Maintenance Duration: 1 hour Affected Components: , Operator Portal, Customer Hub, YourStore Platform → Mar 4, 07:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 4, 07:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 4, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>07:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 4 Mar 2026 07:30:00 +0000 https://uss.instatus.com/maintenance/cmmae75l608xq4l4l7opnzwz0 https://uss.instatus.com/maintenance/cmmae75l608xq4l4l7opnzwz0 Issue with the connection to certain Loxone Miniservers Type: Incident Duration: 3 hours and 23 minutes Affected Components: Loxone Remote Connect Feb 26, 06:43:35 GMT+0 - Investigating - We are currently investigating this incident. Feb 26, 07:17:26 GMT+0 - Identified - A minority of Miniservers are affected by the outage. We are currently working with Loxoen to get all Miniservers up and running again. \-- Eine Minderheit von Miniserver sind von dem Ausfall betroffen, wir arbeten aktull zusammen mit Loxoen daran, alle Miniserver wieder zum laufen zu bringen. --- Feb 26, 10:06:50 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 23 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>06:43:35</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>07:17:26</var> GMT+0</small><br><strong>Identified</strong> - A minority of Miniservers are affected by the outage. We are currently working with Loxoen to get all Miniservers up and running again. \-- Eine Minderheit von Miniserver sind von dem Ausfall betroffen, wir arbeten aktull zusammen mit Loxoen daran, alle Miniserver wieder zum laufen zu bringen. ---.</p> <p><small>Feb <var data-var='date'> 26</var>, <var data-var='time'>10:06:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 26 Feb 2026 06:43:35 +0000 https://uss.instatus.com/incident/cmm33kimv0lqfg3s9iz7lp35a https://uss.instatus.com/incident/cmm33kimv0lqfg3s9iz7lp35a Issues with some scheduled actions Type: Incident Duration: 11 hours Affected Components: , Operator Portal, YourStore Platform → Feb 13, 23:00:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 14, 10:00:00 GMT+0 - Resolved - We found the root cause of the issue and restart all service which fixed the issue Type: Incident

Duration: 11 hours

Affected Components: ,

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We found the root cause of the issue and restart all service which fixed the issue.</p> ]]> Fri, 13 Feb 2026 23:00:00 +0000 https://uss.instatus.com/incident/cmlm5cv9w07f012xy7xjd7zlj https://uss.instatus.com/incident/cmlm5cv9w07f012xy7xjd7zlj Platform v1.8.2 Type: Maintenance Duration: 1 hour and 2 minutes Affected Components: , Operator Portal, YourStore Platform → Feb 12, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Feb 12, 08:14:22 GMT+0 - Identified - Maintenance is now in progress. Feb 12, 09:16:02 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 2 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>08:14:22</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>09:16:02</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 13 Feb 2026 08:00:00 +0000 https://uss.instatus.com/maintenance/cmlj6n5dn01baqdgw0pzxa2in https://uss.instatus.com/maintenance/cmlj6n5dn01baqdgw0pzxa2in Platform Release v1.8.1 Type: Maintenance Duration: 1 hour Affected Components: Operator Portal, Customer Hub Feb 1, 07:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Feb 1, 07:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 1, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>07:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 1 Feb 2026 07:30:00 +0000 https://uss.instatus.com/maintenance/cmkzod7jj006a116i9agnkwyo https://uss.instatus.com/maintenance/cmkzod7jj006a116i9agnkwyo Platform Release v1.8.0 Type: Maintenance Duration: 48 minutes Affected Components: , Operator Portal, Customer Hub, YourStore Platform → Jan 21, 07:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jan 21, 07:30:01 GMT+0 - Identified - Maintenance is now in progress Jan 21, 08:17:31 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 48 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>07:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>08:17:31</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 21 Jan 2026 07:30:00 +0000 https://uss.instatus.com/maintenance/cmkl4d5w701optof65jtqrht9 https://uss.instatus.com/maintenance/cmkl4d5w701optof65jtqrht9 Wrong Domain redirection Type: Incident Duration: 20 minutes Affected Components: Buzzle Platform, , Operator Portal, Customer Hub, YourStore Platform → Jan 18, 17:15:00 GMT+0 - Identified - We observing an issue with our domains causing all request to fail. Jan 18, 17:35:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>17:15:00</var> GMT+0</small><br><strong>Identified</strong> - We observing an issue with our domains causing all request to fail..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>17:35:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 18 Jan 2026 17:15:00 +0000 https://uss.instatus.com/incident/cmkk13u8y02hwn7khtqgzvxec https://uss.instatus.com/incident/cmkk13u8y02hwn7khtqgzvxec Platform Release v1.7.0 Type: Maintenance Duration: 1 minute Affected Components: Customer Hub, , Operator Portal, YourStore Platform → Dec 17, 07:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 17, 07:30:01 GMT+0 - Completed - Maintenance is now in progress Dec 17, 08:21:33 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 minute

Affected Components: , ,

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>07:30:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>08:21:33</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 17 Dec 2025 07:30:00 +0000 https://uss.instatus.com/maintenance/cmj713cgq01gs3ptsh2v8b2u5 https://uss.instatus.com/maintenance/cmj713cgq01gs3ptsh2v8b2u5 Corus Release 25.1 Type: Maintenance Duration: 16 days, 1 hour and 31 minutes Affected Components: Corus (Lime-Tec) Dec 2, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 2, 14:25:30 GMT+0 - Completed - Maintenance has completed successfully. Dec 2, 08:00:00 GMT+0 - Identified - To implement system improvements and new features (Corus Release 25.1), our partner solution provider has scheduled maintenance for the Corus platform. The back-office platform will be unavailable on **Tuesday, December 2nd, starting at 9:00 AM.** **Impact** * **Corus Platform (Back Office):** Unavailable during the maintenance window. * **Cash Register and Self-Checkout Solutions:** Will remain **fully operational**. All transactions made during the maintenance period will be stored locally and will sync automatically with the back office once the platform is available again on Tuesday evening. We will post another update as soon as the maintenance is complete and the platform is back online. Type: Maintenance

Duration: 16 days, 1 hour and 31 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>14:25:30</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - To implement system improvements and new features (Corus Release 25.1), our partner solution provider has scheduled maintenance for the Corus platform. The back-office platform will be unavailable on **Tuesday, December 2nd, starting at 9:00 AM.** **Impact** * **Corus Platform (Back Office):** Unavailable during the maintenance window. * **Cash Register and Self-Checkout Solutions:** Will remain **fully operational**. All transactions made during the maintenance period will be stored locally and will sync automatically with the back office once the platform is available again on Tuesday evening. We will post another update as soon as the maintenance is complete and the platform is back online..</p> ]]> Tue, 2 Dec 2025 08:00:00 +0000 https://uss.instatus.com/maintenance/cmiebc5b9010os6yx4fxe9ad7 https://uss.instatus.com/maintenance/cmiebc5b9010os6yx4fxe9ad7 Platform Release v1.6.0 Type: Maintenance Duration: 1 hour Affected Components: Customer Hub, , Operator Portal, YourStore Platform → Nov 26, 07:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 26, 07:30:01 GMT+0 - Identified - Maintenance is now in progress Nov 26, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>07:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 26 Nov 2025 07:30:00 +0000 https://uss.instatus.com/maintenance/cmiepfbt700evytx1wou4c72c https://uss.instatus.com/maintenance/cmiepfbt700evytx1wou4c72c Platform Release v1.5.2 Type: Maintenance Duration: 55 minutes Affected Components: Customer Hub, , Operator Portal, YourStore Platform → Nov 19, 07:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 19, 07:30:01 GMT+0 - Identified - Maintenance is now in progress Nov 19, 08:24:58 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 55 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>07:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>08:24:58</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 19 Nov 2025 07:30:00 +0000 https://uss.instatus.com/maintenance/cmi4hgj17022gtws5x8tg7twx https://uss.instatus.com/maintenance/cmi4hgj17022gtws5x8tg7twx Degraded Service Performance due to Upstream Provider Issues Type: Incident Duration: 6 hours and 10 minutes Affected Components: Customer Hub, , Operator Portal, YourStore Platform → Nov 18, 14:24:13 GMT+0 - Identified - We understand this service degradation is frustrating. Please be assured that the issue is being actively worked on by our cloud provider (Cloudflare). We are watching their status updates closely and will let you know immediately once we have news regarding a fix. Nov 18, 14:43:57 GMT+0 - Monitoring - Cloudflare has implemented a fix for the issue affecting their edge infrastructure, and they are currently monitoring the results. We are observing a recovery in service levels and error rates are returning to normal. We will continue to monitor the stability of our services for a brief period to ensure the issue is fully resolved before closing this incident. ### Nov 18, 14:53:38 GMT+0 - Resolved - This incident has been resolved. Nov 18, 12:14:37 GMT+0 - Identified - We are currently observing degraded performance and increased error rates affecting some of our services. We have identified the root cause as an ongoing incident with our upstream network provider, Cloudflare. Cloudflare has reported issues with their infrastructure which are critical dependencies for our platform. **Impact:** * Users may experience slow loading times or timeouts. We are monitoring the situation closely and will provide updates as soon as our upstream provider releases a fix. You can follow the upstream incident here: <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7> Nov 18, 16:21:45 GMT+0 - Identified - Although a fix was previously implemented, Cloudflare is currently reporting renewed partial issues with their infrastructure. As a result, we are observing intermittent service instability and temporary errors. We are continuing to monitor the situation closely and will provide another update as soon as the upstream provider confirms stability or shares further information. Nov 18, 16:59:15 GMT+0 - Monitoring - Cloudflare has reported that the recurring issues are now resolving and services should be recovering. We are currently observing a reduction in error rates and improved stability across our platform. Given the earlier fluctuations, we will keep this incident open and continue monitoring closely to verify that this recovery is permanent. Nov 18, 18:24:35 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 10 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:24:13</var> GMT+0</small><br><strong>Identified</strong> - We understand this service degradation is frustrating. Please be assured that the issue is being actively worked on by our cloud provider (Cloudflare). We are watching their status updates closely and will let you know immediately once we have news regarding a fix..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:43:57</var> GMT+0</small><br><strong>Monitoring</strong> - Cloudflare has implemented a fix for the issue affecting their edge infrastructure, and they are currently monitoring the results. We are observing a recovery in service levels and error rates are returning to normal. We will continue to monitor the stability of our services for a brief period to ensure the issue is fully resolved before closing this incident. ### .</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:53:38</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:14:37</var> GMT+0</small><br><strong>Identified</strong> - We are currently observing degraded performance and increased error rates affecting some of our services. We have identified the root cause as an ongoing incident with our upstream network provider, Cloudflare. Cloudflare has reported issues with their infrastructure which are critical dependencies for our platform. **Impact:** * Users may experience slow loading times or timeouts. We are monitoring the situation closely and will provide updates as soon as our upstream provider releases a fix. You can follow the upstream incident here: <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7>.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>16:21:45</var> GMT+0</small><br><strong>Identified</strong> - Although a fix was previously implemented, Cloudflare is currently reporting renewed partial issues with their infrastructure. As a result, we are observing intermittent service instability and temporary errors. We are continuing to monitor the situation closely and will provide another update as soon as the upstream provider confirms stability or shares further information..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>16:59:15</var> GMT+0</small><br><strong>Monitoring</strong> - Cloudflare has reported that the recurring issues are now resolving and services should be recovering. We are currently observing a reduction in error rates and improved stability across our platform. Given the earlier fluctuations, we will keep this incident open and continue monitoring closely to verify that this recovery is permanent..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>18:24:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 12:14:37 +0000 https://uss.instatus.com/incident/cmi4jd18n00gdizl27dzpdqnh https://uss.instatus.com/incident/cmi4jd18n00gdizl27dzpdqnh Buzzle Outage Type: Incident Duration: 10 hours and 26 minutes Affected Components: Buzzle Platform Nov 14, 07:02:00 GMT+0 - Monitoring - The platform has been completely restored. We are continuing to monitor the situation. Nov 14, 07:38:03 GMT+0 - Resolved - This incident has been resolved. Nov 13, 21:11:52 GMT+0 - Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available. Type: Incident

Duration: 10 hours and 26 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>07:02:00</var> GMT+0</small><br><strong>Monitoring</strong> - The platform has been completely restored. We are continuing to monitor the situation..</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>07:38:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>21:11:52</var> GMT+0</small><br><strong>Identified</strong> - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..</p> ]]> Thu, 13 Nov 2025 21:11:52 +0000 https://uss.instatus.com/incident/cmhxxcoxg07sp74v568g2fdtm https://uss.instatus.com/incident/cmhxxcoxg07sp74v568g2fdtm Platform Release 1.5.1 Type: Maintenance Duration: 1 hour Affected Components: , Customer Hub, Operator Portal, YourStore Platform → Nov 9, 07:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 9, 07:30:01 GMT+0 - Identified - Maintenance is now in progress Nov 9, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>07:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 9 Nov 2025 07:30:00 +0000 https://uss.instatus.com/maintenance/cmhoifnbi08aqe3gvbp89hxiu https://uss.instatus.com/maintenance/cmhoifnbi08aqe3gvbp89hxiu Service Outage After Release Type: Incident Duration: 1 day, 3 hours and 54 minutes Affected Components: , Customer Hub, Operator Portal, YourStore Platform → Nov 4, 08:32:46 GMT+0 - Investigating - We are currently investigating this incident. Nov 4, 09:07:16 GMT+0 - Identified - We are working on getting all environment back online. We update here as soon as we can tell more. Nov 4, 10:03:52 GMT+0 - Identified - The recovering of all tenants is currently in progress we expect to be back online for all customer in latest an hour. Nov 4, 11:26:00 GMT+0 - Identified - Most tenants are recovered we work on some isolated issues with single tenants. Nov 4, 12:27:15 GMT+0 - Monitoring - All tenants are successfully recovered. We will to a full analysis of the sitatuation and post here a summary soon. Nov 5, 12:27:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 3 hours and 54 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>08:32:46</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:07:16</var> GMT+0</small><br><strong>Identified</strong> - We are working on getting all environment back online. We update here as soon as we can tell more..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>10:03:52</var> GMT+0</small><br><strong>Identified</strong> - The recovering of all tenants is currently in progress we expect to be back online for all customer in latest an hour..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>11:26:00</var> GMT+0</small><br><strong>Identified</strong> - Most tenants are recovered we work on some isolated issues with single tenants..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>12:27:15</var> GMT+0</small><br><strong>Monitoring</strong> - All tenants are successfully recovered. We will to a full analysis of the sitatuation and post here a summary soon..</p> <p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>12:27:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 4 Nov 2025 08:32:46 +0000 https://uss.instatus.com/incident/cmhkb9srh01lzkwfhzla3at58 https://uss.instatus.com/incident/cmhkb9srh01lzkwfhzla3at58 Platform Release v1.5.0 Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: , Customer Hub, Operator Portal, YourStore Platform → Nov 4, 07:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 4, 07:30:01 GMT+0 - Identified - Maintenance is now in progress Nov 4, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>07:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 4 Nov 2025 07:30:00 +0000 https://uss.instatus.com/maintenance/cmhjczzdy02g4z5uq836snv3r https://uss.instatus.com/maintenance/cmhjczzdy02g4z5uq836snv3r Investigating Issues with Opening Hours Scheduler Type: Incident Duration: 4 days, 22 hours and 23 minutes Affected Components: , Operator Portal, YourStore Platform → Nov 4, 12:28:00 GMT+0 - Resolved - This incident has been resolved. Oct 30, 14:04:41 GMT+0 - Investigating - We are currently investigating an issue with our opening hours scheduler that may be causing incorrect times to be displayed due to a potential timezone issue. Additionally, we've identified a problem where actions triggered by scheduled opening hours can fail in some edge cases. Our team is actively investigating these issues and, in the meantime, we are manually checking all scheduled jobs to ensure accuracy. We anticipate deploying a fix by early next week. We apologize for any inconvenience this may cause and will provide further updates as we have them. Nov 3, 16:32:52 GMT+0 - Identified - We were able to work on a fix which is deployed tomorrow. Type: Incident

Duration: 4 days, 22 hours and 23 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>12:28:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>14:04:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with our opening hours scheduler that may be causing incorrect times to be displayed due to a potential timezone issue. Additionally, we've identified a problem where actions triggered by scheduled opening hours can fail in some edge cases. Our team is actively investigating these issues and, in the meantime, we are manually checking all scheduled jobs to ensure accuracy. We anticipate deploying a fix by early next week. We apologize for any inconvenience this may cause and will provide further updates as we have them..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>16:32:52</var> GMT+0</small><br><strong>Identified</strong> - We were able to work on a fix which is deployed tomorrow. .</p> ]]> Thu, 30 Oct 2025 14:04:41 +0000 https://uss.instatus.com/incident/cmhdhxe2f0054lpcmzo53y15a https://uss.instatus.com/incident/cmhdhxe2f0054lpcmzo53y15a Platform Release v1.4.5 Type: Maintenance Duration: 26 minutes Affected Components: , Operator Portal, YourStore Platform → Oct 29, 06:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 29, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Oct 29, 06:55:43 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 26 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>06:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 29</var>, <var data-var='time'>06:55:43</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 29 Oct 2025 06:30:00 +0000 https://uss.instatus.com/maintenance/cmhazcz5400t6l11emenmkeez https://uss.instatus.com/maintenance/cmhazcz5400t6l11emenmkeez Buzzle Outage Type: Incident Duration: 4 hours and 17 minutes Affected Components: Buzzle Platform Oct 28, 13:57:00 GMT+0 - Monitoring - The platform has been completely restored. We are continuing to monitor the situation. Oct 28, 14:15:07 GMT+0 - Resolved - This incident has been resolved. Oct 28, 09:57:47 GMT+0 - Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available. Type: Incident

Duration: 4 hours and 17 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>13:57:00</var> GMT+0</small><br><strong>Monitoring</strong> - The platform has been completely restored. We are continuing to monitor the situation..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>14:15:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>09:57:47</var> GMT+0</small><br><strong>Identified</strong> - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..</p> ]]> Tue, 28 Oct 2025 09:57:47 +0000 https://uss.instatus.com/incident/cmhae86nj0001cx5okwfo8a7k https://uss.instatus.com/incident/cmhae86nj0001cx5okwfo8a7k Platform Release v1.4.4 Type: Maintenance Duration: 44 minutes Affected Components: , Operator Portal, YourStore Platform → Oct 28, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 28, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 28, 06:43:43 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 44 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>06:43:43</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 28 Oct 2025 06:00:00 +0000 https://uss.instatus.com/maintenance/cmh9mc95d00aqj25czcilmq9u https://uss.instatus.com/maintenance/cmh9mc95d00aqj25czcilmq9u Service Interruption Ur-Store Platform Type: Incident Duration: 29 minutes Affected Components: , Operator Portal, Customer Hub, YourStore Platform → Oct 26, 16:33:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 26, 16:51:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 26, 17:02:07 GMT+0 - Resolved - This incident has been resolved. **Summary:** Earlier today, our cloud platform experienced a brief outage caused by unexpected performance limitations under load. Our monitoring systems detected the issue, and our team immediately responded. **Resolution:** We have successfully addressed the immediate cause of the performance issue, and all services have been stable and fully operational since 17:49 CET. **Next Steps:** A more comprehensive fix to prevent future occurrences of this issue is already in development. We are currently conducting thorough testing and plan to deploy this permanent solution within the next few days. We sincerely apologize for any disruption this may have caused. Type: Incident

Duration: 29 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>16:33:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>16:51:43</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>17:02:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. **Summary:** Earlier today, our cloud platform experienced a brief outage caused by unexpected performance limitations under load. Our monitoring systems detected the issue, and our team immediately responded. **Resolution:** We have successfully addressed the immediate cause of the performance issue, and all services have been stable and fully operational since 17:49 CET. **Next Steps:** A more comprehensive fix to prevent future occurrences of this issue is already in development. We are currently conducting thorough testing and plan to deploy this permanent solution within the next few days. We sincerely apologize for any disruption this may have caused..</p> ]]> Sun, 26 Oct 2025 16:33:00 +0000 https://uss.instatus.com/incident/cmh7xzlya00h7fsc2wfm94qmc https://uss.instatus.com/incident/cmh7xzlya00h7fsc2wfm94qmc Service Interruptions Platform Type: Incident Duration: 1 day and 1 hour Affected Components: , Operator Portal, YourStore Platform → Oct 23, 16:15:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 24, 17:15:00 GMT+0 - Resolved - On 23.10.25, starting at approximately 18:15h, our services experienced an unexpected outage. This occurred during a scheduled maintenance window. The incident was caused by a misconfiguration that was deployed as part of the maintenance work. Our team identified the issue, and full service was restored by 19:15h. We sincerely apologize for this disruption. We are conducting a full post-incident review to understand how this happened and to implement measures to prevent a recurrence. Type: Incident

Duration: 1 day and 1 hour

Affected Components: ,

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>16:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>17:15:00</var> GMT+0</small><br><strong>Resolved</strong> - On 23.10.25, starting at approximately 18:15h, our services experienced an unexpected outage. This occurred during a scheduled maintenance window. The incident was caused by a misconfiguration that was deployed as part of the maintenance work. Our team identified the issue, and full service was restored by 19:15h. We sincerely apologize for this disruption. We are conducting a full post-incident review to understand how this happened and to implement measures to prevent a recurrence..</p> ]]> Thu, 23 Oct 2025 16:15:00 +0000 https://uss.instatus.com/incident/cmh4ga70v0005129wzg0cyftk https://uss.instatus.com/incident/cmh4ga70v0005129wzg0cyftk Platform Upgrade Type: Maintenance Duration: 1 hour and 25 minutes Affected Components: , Operator Portal, Customer Hub, YourStore Platform → Oct 23, 16:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 23, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 23, 17:25:23 GMT+0 - Identified - On 23.10.25, starting at approximately 18:15h, our services experienced an unexpected outage. This occurred during a scheduled maintenance window. The incident was caused by a misconfiguration that was deployed as part of the maintenance work. Our team identified the issue, and full service was restored by 19:15h. We sincerely apologize for this disruption. We are conducting a full post-incident review to understand how this happened and to implement measures to prevent a recurrence. Oct 23, 17:25:29 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 25 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:25:23</var> GMT+0</small><br><strong>Identified</strong> - On 23.10.25, starting at approximately 18:15h, our services experienced an unexpected outage. This occurred during a scheduled maintenance window. The incident was caused by a misconfiguration that was deployed as part of the maintenance work. Our team identified the issue, and full service was restored by 19:15h. We sincerely apologize for this disruption. We are conducting a full post-incident review to understand how this happened and to implement measures to prevent a recurrence..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:25:29</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 23 Oct 2025 16:00:00 +0000 https://uss.instatus.com/maintenance/cmh3jeibh0014qwagxik39ugg https://uss.instatus.com/maintenance/cmh3jeibh0014qwagxik39ugg Buzzle Outage Type: Incident Duration: 8 hours and 29 minutes Affected Components: Buzzle Platform Oct 16, 19:56:30 GMT+0 - Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available. Oct 17, 04:26:00 GMT+0 - Resolved - The platform has been completely restored. We are continuing to monitor the situation. Type: Incident

Duration: 8 hours and 29 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>19:56:30</var> GMT+0</small><br><strong>Identified</strong> - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..</p> <p><small>Oct <var data-var='date'> 17</var>, <var data-var='time'>04:26:00</var> GMT+0</small><br><strong>Resolved</strong> - The platform has been completely restored. We are continuing to monitor the situation..</p> ]]> Thu, 16 Oct 2025 19:56:30 +0000 https://uss.instatus.com/incident/cmgtubwth0164cj97m16rj7r4 https://uss.instatus.com/incident/cmgtubwth0164cj97m16rj7r4 Buzzle Outage Type: Incident Duration: 22 hours and 51 minutes Affected Components: Buzzle Platform Oct 5, 06:21:19 GMT+0 - Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available. Oct 5, 07:08:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 hours and 51 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>06:21:19</var> GMT+0</small><br><strong>Identified</strong> - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..</p> <p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>07:08:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 5 Oct 2025 06:21:19 +0000 https://uss.instatus.com/incident/cmgdbd76t02w3e02dbvun7twt https://uss.instatus.com/incident/cmgdbd76t02w3e02dbvun7twt Outage Cloud Platform Type: Incident Duration: 1 hour and 18 minutes Affected Components: , Operator Portal, Customer Hub, YourStore Platform → Oct 3, 19:35:07 GMT+0 - Investigating - We are currently investigating this incident. Oct 3, 19:55:04 GMT+0 - Identified - We identified the root cause of the outage and working on a fix to bring the whole platform back up. We keep you updated. Oct 3, 20:11:20 GMT+0 - Identified - We implemented a fix and see that the service is slowly recovering. Oct 3, 20:17:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 3, 20:53:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 18 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>19:35:07</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>19:55:04</var> GMT+0</small><br><strong>Identified</strong> - We identified the root cause of the outage and working on a fix to bring the whole platform back up. We keep you updated..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>20:11:20</var> GMT+0</small><br><strong>Identified</strong> - We implemented a fix and see that the service is slowly recovering..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>20:17:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>20:53:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 3 Oct 2025 19:35:07 +0000 https://uss.instatus.com/incident/cmgb8ubsc039z8ksc7deti6yc https://uss.instatus.com/incident/cmgb8ubsc039z8ksc7deti6yc HOOC Maintenance Window Type: Maintenance Duration: 3 hours Affected Components: HOOC-Cloud Oct 1, 19:00:00 GMT+0 - Identified - Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work. During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable: * Door control, including access app * Transfer of temperature sensor data Oct 1, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 1, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work. During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable: * Door control, including access app * Transfer of temperature sensor data.</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 1 Oct 2025 19:00:00 +0000 https://uss.instatus.com/maintenance/cmfz76wxh002inpzz9u7pdzo9 https://uss.instatus.com/maintenance/cmfz76wxh002inpzz9u7pdzo9 Platform Release 1.4.2 Type: Maintenance Duration: 1 hour Affected Components: Operator Portal, , Customer Hub, YourStore Platform → Sep 30, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 30, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 30, 08:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 30 Sep 2025 07:00:00 +0000 https://uss.instatus.com/maintenance/cmg54caea01e0oge2i00bbwji https://uss.instatus.com/maintenance/cmg54caea01e0oge2i00bbwji Buzzle Outage Type: Incident Duration: 4 hours and 9 minutes Affected Components: Buzzle Platform Sep 29, 09:08:51 GMT+0 - Resolved - This incident has been resolved. Sep 29, 05:00:00 GMT+0 - Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available. Sep 29, 09:08:41 GMT+0 - Monitoring - The platform has been completely restored. We are continuing to monitor the situation. Type: Incident

Duration: 4 hours and 9 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>09:08:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>09:08:41</var> GMT+0</small><br><strong>Monitoring</strong> - The platform has been completely restored. We are continuing to monitor the situation..</p> ]]> Mon, 29 Sep 2025 05:00:00 +0000 https://uss.instatus.com/incident/cmg4r2ko300fhrxoql40oarcj https://uss.instatus.com/incident/cmg4r2ko300fhrxoql40oarcj Issue with Scheduled Actions Based on Opening Hours Type: Incident Duration: 1 day, 1 hour and 46 minutes Affected Components: Operator Portal Sep 24, 11:00:00 GMT+0 - Identified - We recently identified and resolved an issue that was affecting scheduled actions tied to opening hours, such as the automatic unlocking of doors. This may have caused automated events to fail at their scheduled time. Manual control functions, including app-based access, were not impacted by this issue. Sep 25, 12:46:00 GMT+0 - Resolved - Our engineering team traced the cause to a bug introduced in a recent software update. A fix has been successfully deployed, and all scheduled actions are now operating normally. To prevent a recurrence, we have enhanced our testing protocols for future updates. We apologize for any disruption this may have caused. Type: Incident

Duration: 1 day, 1 hour and 46 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We recently identified and resolved an issue that was affecting scheduled actions tied to opening hours, such as the automatic unlocking of doors. This may have caused automated events to fail at their scheduled time. Manual control functions, including app-based access, were not impacted by this issue..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>12:46:00</var> GMT+0</small><br><strong>Resolved</strong> - Our engineering team traced the cause to a bug introduced in a recent software update. A fix has been successfully deployed, and all scheduled actions are now operating normally. To prevent a recurrence, we have enhanced our testing protocols for future updates. We apologize for any disruption this may have caused..</p> ]]> Wed, 24 Sep 2025 11:00:00 +0000 https://uss.instatus.com/incident/cmfzfsxm600h29kgiokgljl69 https://uss.instatus.com/incident/cmfzfsxm600h29kgiokgljl69 Platform Release v1.4.0 Type: Maintenance Duration: 1 hour Affected Components: Buzzle Platform Sep 24, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 24, 10:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 24, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>10:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 24 Sep 2025 10:00:00 +0000 https://uss.instatus.com/maintenance/cmfwwhqn6007b12oyk3ermemk https://uss.instatus.com/maintenance/cmfwwhqn6007b12oyk3ermemk Buzzle Outage Type: Incident Duration: 15 hours Affected Components: Buzzle Platform Sep 23, 19:30:00 GMT+0 - Monitoring - The platform has been completely restored. We are continuing to monitor the situation. Sep 23, 16:25:38 GMT+0 - Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available. Sep 24, 07:25:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours

Affected Components:

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - The platform has been completely restored. We are continuing to monitor the situation..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>16:25:38</var> GMT+0</small><br><strong>Identified</strong> - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>07:25:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 23 Sep 2025 16:25:38 +0000 https://uss.instatus.com/incident/cmfwro5b4003hb7gy15x3ttgm https://uss.instatus.com/incident/cmfwro5b4003hb7gy15x3ttgm Platform Release v1.3.1 Type: Maintenance Duration: 22 hours and 51 minutes Affected Components: Operator Portal, , YourStore Platform → Sep 2, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 2, 06:01:00 GMT+0 - Identified - Maintenance is now in progress. Sep 1, 07:09:45 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 22 hours and 51 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>06:01:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>07:09:45</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 2 Sep 2025 06:01:00 +0000 https://uss.instatus.com/maintenance/cmf0qpq1000etyqlcg6ce93ct https://uss.instatus.com/maintenance/cmf0qpq1000etyqlcg6ce93ct Issue with the Access App after Release Type: Incident Duration: 41 minutes Sep 1, 07:10:25 GMT+0 - Identified - We found the issue and working on fixing. Sep 1, 07:09:22 GMT+0 - Investigating - We are currently investigating this incident. Sep 1, 07:50:24 GMT+0 - Resolved - This incident has been resolved. Sep 1, 07:46:39 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 41 minutes

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>07:10:25</var> GMT+0</small><br><strong>Identified</strong> - We found the issue and working on fixing..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>07:09:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>07:50:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>07:46:39</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Mon, 1 Sep 2025 07:09:22 +0000 https://uss.instatus.com/incident/cmf0s417u00dhwdmdgsts62hu https://uss.instatus.com/incident/cmf0s417u00dhwdmdgsts62hu Buzzle Outage Type: Incident Duration: 2 hours and 20 minutes Affected Components: Buzzle Platform Aug 30, 05:40:00 GMT+0 - Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available. Aug 30, 07:42:28 GMT+0 - Monitoring - The platform has been completely restored. We are continuing to monitor the situation. Aug 30, 07:59:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>05:40:00</var> GMT+0</small><br><strong>Identified</strong> - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>07:42:28</var> GMT+0</small><br><strong>Monitoring</strong> - The platform has been completely restored. We are continuing to monitor the situation..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>07:59:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 30 Aug 2025 05:40:00 +0000 https://uss.instatus.com/incident/cmexupbnr00exv1wb9zaiem3n https://uss.instatus.com/incident/cmexupbnr00exv1wb9zaiem3n HOOC Maintenance Work Type: Maintenance Duration: 3 hours Affected Components: HOOC-Cloud, Buzzle Platform Aug 28, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 28, 19:00:00 GMT+0 - Identified - Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work. During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable: * Door control, including access app * Transfer of temperature sensor data Aug 28, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work. During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable: * Door control, including access app * Transfer of temperature sensor data.</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 28 Aug 2025 19:00:00 +0000 https://uss.instatus.com/maintenance/cmeqp400g0001p2uq7m0wtfm8 https://uss.instatus.com/maintenance/cmeqp400g0001p2uq7m0wtfm8 Platform Release v1.3.0 Type: Maintenance Duration: 1 hour Affected Components: Operator Portal, , YourStore Platform → Aug 27, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Aug 27, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 27, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 27 Aug 2025 06:00:00 +0000 https://uss.instatus.com/maintenance/cmesljosi005079mpd46h2hm5 https://uss.instatus.com/maintenance/cmesljosi005079mpd46h2hm5 Issue with access to the platform. Type: Incident Duration: 1 hour and 3 minutes Affected Components: , Operator Portal, YourStore Platform → Aug 25, 04:40:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 25, 05:05:00 GMT+0 - Resolved - This incident has been resolved. Aug 25, 05:33:54 GMT+0 - Identified - We are once again experiencing problems with the platform and are trying to restore the systems to full functionality as quickly as possible. Aug 25, 05:43:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 3 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>04:40:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>05:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>05:33:54</var> GMT+0</small><br><strong>Identified</strong> - We are once again experiencing problems with the platform and are trying to restore the systems to full functionality as quickly as possible..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>05:43:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 25 Aug 2025 04:40:00 +0000 https://uss.instatus.com/incident/cmeqofhm60001dk40i18po4c4 https://uss.instatus.com/incident/cmeqofhm60001dk40i18po4c4 Buzzle Outage Type: Incident Duration: 26 minutes Affected Components: Buzzle Platform Aug 12, 12:06:43 GMT+0 - Identified - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available. Aug 12, 12:31:54 GMT+0 - Monitoring - The platform has been completely restored. We are continuing to monitor the situation. Aug 12, 12:32:50 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 26 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>12:06:43</var> GMT+0</small><br><strong>Identified</strong> - We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>12:31:54</var> GMT+0</small><br><strong>Monitoring</strong> - The platform has been completely restored. We are continuing to monitor the situation..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>12:32:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 12 Aug 2025 12:06:43 +0000 https://uss.instatus.com/incident/cme8hxejd01xe3svc1h9cp1we https://uss.instatus.com/incident/cme8hxejd01xe3svc1h9cp1we Service interruption of the Ur-Store Platform Type: Incident Duration: 10 minutes Affected Components: Operator Portal Aug 12, 09:35:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 12, 09:45:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>09:35:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>09:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 12 Aug 2025 09:35:00 +0000 https://uss.instatus.com/incident/cme8dslt102fx521dj7yo08os https://uss.instatus.com/incident/cme8dslt102fx521dj7yo08os Orders not showing up on Buzzle Type: Incident Duration: 4 hours and 34 minutes Affected Components: Buzzle Platform Aug 5, 08:54:00 GMT+0 - Identified - We can reproduce the issue and reported it to our service provider. We inform again as soon as we know more about the situation. Aug 5, 08:46:21 GMT+0 - Investigating - We are currently investigating this incident. Aug 5, 13:20:49 GMT+0 - Resolved - The issue has been fixed by our supplier. Buzzle is fully functional again. Type: Incident

Duration: 4 hours and 34 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>08:54:00</var> GMT+0</small><br><strong>Identified</strong> - We can reproduce the issue and reported it to our service provider. We inform again as soon as we know more about the situation..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>08:46:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>13:20:49</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been fixed by our supplier. Buzzle is fully functional again..</p> ]]> Tue, 5 Aug 2025 08:46:21 +0000 https://uss.instatus.com/incident/cmdyaorfw0030kfd4xe15wrgl https://uss.instatus.com/incident/cmdyaorfw0030kfd4xe15wrgl Platform Release v1.2.0 Type: Maintenance Duration: 30 minutes Affected Components: , Operator Portal, YourStore Platform → Jul 31, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Jul 31, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 31, 06:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 30 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>06:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Thu, 31 Jul 2025 06:30:00 +0000 https://uss.instatus.com/maintenance/cmdoodttb00y3wroa2f7ph5tj https://uss.instatus.com/maintenance/cmdoodttb00y3wroa2f7ph5tj Release Platform v1.1.1 Type: Maintenance Duration: 1 hour Affected Components: , Operator Portal, YourStore Platform → Jul 15, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Jul 15, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jul 15, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 15 Jul 2025 06:00:00 +0000 https://uss.instatus.com/maintenance/cmd37f9mo000ellhic9jtcs97 https://uss.instatus.com/maintenance/cmd37f9mo000ellhic9jtcs97