YourStore - Notice history

All systems operational

100% - uptime

Operator Portal - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Customer Hub - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026
Operational

Payyap - Operational

Wallee - Operational

Ubiquity Unifi Cloud - Operational

HOOC-Cloud - Operational

Corus (Lime-Tec) - Operational

Loxone Remote Connect - Operational

Mobile Internet Digital Republic (Sunrise Network) - Operational

Buzzle Platform - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 99.28%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Notice history

Apr 2026

HOOC Maintenance Window
Scheduled for 15. April 2026 at 19:00 – 19:00
  • Planned
    15. April 2026 at 19:00
    Planned
    15. April 2026 at 19:00

    Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work.

    During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable:

    • Door control, including access app

    • Transfer of temperature sensor data

Release Platform v1.9.1
  • Completed
    15. April 2026 at 08:30
    Completed
    15. April 2026 at 08:30
    Maintenance has completed successfully
  • In progress
    15. April 2026 at 07:30
    In progress
    15. April 2026 at 07:30
    Maintenance is now in progress
  • Planned
    15. April 2026 at 07:30
    Planned
    15. April 2026 at 07:30
    We are planning for a scheduled maintenance during that time.
Technical issues mobile internet Digital Republic
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Based on the informatino from Digital Repulic and Sunrise the incident should be fully resolved.

  • Identified
    Identified

    Our service provider, Digital Republic is currently reporting technical issues with its network provider Sunrise. As a result, some locations may experience connectivity issues.

    Please be aware that this can cause disruptions to door control systems and affect general access to on-site systems.

    We are monitoring the situation and will provide an update as soon as the issue is resolved.

Mar 2026

Buzzle Outage
  • Resolved
    Resolved

    The platform has been completely restored. We are continuing to monitor the situation.

  • Identified
    Identified

    We identified a malfunction of the Buzzle platform and have informed our responsible service provider. We hope for a prompt resolution and will inform you here again when an update is available.

Issue with the connection to certain Loxone Miniservers
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
HOOC Maintenance Window
  • Completed
    11. March 2026 at 23:00
    Completed
    11. March 2026 at 23:00
    Maintenance has completed successfully
  • In progress
    11. March 2026 at 20:00
    In progress
    11. March 2026 at 20:00
    Maintenance is now in progress
  • Planned
    11. March 2026 at 20:00
    Planned
    11. March 2026 at 20:00

    Our partner HOOC is planning a major shutdown of the HOOC Cloud for maintenance work.

    During this time, customers whose location control is based on HOOC should expect the following functions to be unavailable:

    • Door control, including access app

    • Transfer of temperature sensor data

Platform v1.9.0
  • Completed
    09. March 2026 at 08:30
    Completed
    09. March 2026 at 08:30
    Maintenance has completed successfully
  • In progress
    09. March 2026 at 07:30
    In progress
    09. March 2026 at 07:30
    Maintenance is now in progress
  • Planned
    09. March 2026 at 07:30
    Planned
    09. March 2026 at 07:30
    We are planning for a scheduled maintenance during that time.
Platform v1.8.3
  • Completed
    04. March 2026 at 08:30
    Completed
    04. March 2026 at 08:30
    Maintenance has completed successfully
  • In progress
    04. March 2026 at 07:30
    In progress
    04. March 2026 at 07:30
    Maintenance is now in progress
  • Planned
    04. March 2026 at 07:30
    Planned
    04. March 2026 at 07:30
    We are planning for a scheduled maintenance during that time.

Feb 2026

Issue with the connection to certain Loxone Miniservers
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    A minority of Miniservers are affected by the outage. We are currently working with Loxoen to get all Miniservers up and running again.

    --

    Eine Minderheit von Miniserver sind von dem Ausfall betroffen, wir arbeten aktull zusammen mit Loxoen daran, alle Miniserver wieder zum laufen zu bringen.

  • Investigating
    Investigating
    We are currently investigating this incident.
Issues with some scheduled actions
  • Resolved
    Resolved

    We found the root cause of the issue and restart all service which fixed the issue

  • Investigating
    Investigating
    We are currently investigating this incident.
Platform v1.8.2
  • Completed
    12. February 2026 at 09:16
    Completed
    12. February 2026 at 09:16
    Maintenance has completed successfully.
  • In progress
    12. February 2026 at 08:14
    In progress
    12. February 2026 at 08:14
    Maintenance is now in progress.
  • Planned
    12. February 2026 at 08:00
    Planned
    12. February 2026 at 08:00
    We are planning for a scheduled maintenance during that time.
Platform Release v1.8.1
  • Completed
    01. February 2026 at 08:30
    Completed
    01. February 2026 at 08:30
    Maintenance has completed successfully
  • In progress
    01. February 2026 at 07:30
    In progress
    01. February 2026 at 07:30
    Maintenance is now in progress
  • Planned
    01. February 2026 at 07:30
    Planned
    01. February 2026 at 07:30
    We are planning for a scheduled maintenance during that time.

Feb 2026 to Apr 2026

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