YourStore - Investigating Issues with Opening Hours Scheduler – Incident details

Investigating Issues with Opening Hours Scheduler

Resolved
Degraded performance
Started about 1 month agoLasted 5 days

Affected

Ur-Store Platform

Degraded performance from 2:04 PM to 12:28 PM

Operator Portal

Degraded performance from 2:04 PM to 12:28 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We were able to work on a fix which is deployed tomorrow.

  • Investigating
    Investigating

    We are currently investigating an issue with our opening hours scheduler that may be causing incorrect times to be displayed due to a potential timezone issue. Additionally, we've identified a problem where actions triggered by scheduled opening hours can fail in some edge cases.

    Our team is actively investigating these issues and, in the meantime, we are manually checking all scheduled jobs to ensure accuracy. We anticipate deploying a fix by early next week.

    We apologize for any inconvenience this may cause and will provide further updates as we have them.